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Hesko Pty Ltd (“Hesko”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, suppliers, website visitors, and business partners. We recognise the importance of maintaining responsible data-handling practices and are committed to complying with the obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy explains how we collect, use, disclose, manage, and safeguard your personal information when you interact with our website, products, services, or communications.
By accessing or using our website, submitting information to us, purchasing products, or otherwise engaging with Hesko, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and our Terms & Conditions.
We may revise or update this Privacy Policy from time to time to reflect changes in our operational practices, legal obligations, or technology. Any updated version will be published on this page and will take effect immediately upon publication.
Hesko complies with the Australian Privacy Principles (“APPs”) contained within the Privacy Act 1988 (Cth). These principles regulate how organisations collect, use, store, disclose, secure, and dispose of personal information.
Personal information generally refers to information or an opinion that identifies, or could reasonably identify, an individual.
The type of personal information we collect depends on the nature of your interaction with us and the products or services we provide. We may collect personal information directly from you when you:
The personal information we may collect includes, but is not limited to:
In limited circumstances, and only where reasonably necessary for business operations or agreed transactions, we may collect and retain payment-related information through secure third-party processing systems.
Where practicable, we will collect personal information directly from you. However, in some circumstances, we may receive information from third parties, including suppliers, distributors, service providers, or publicly available sources. Where this occurs, we will take reasonable steps to ensure you are aware of the information received.
We collect, hold, and use personal information for purposes reasonably necessary to conduct our business operations and provide our products and services effectively.
These purposes may include:
Where you have consented to receive marketing communications, we may provide information relating to our products, services, events, or promotions that may be relevant to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Our website may utilise cookies and similar technologies to enhance website performance, personalise user experience, and analyse visitor interactions.
Cookies are small data files stored on your device by your web browser. These technologies enable our website to recognise returning users, maintain preferences, and improve functionality.
We may use analytics and advertising technologies, including, but not limited to:
These tools may collect information regarding browsing behaviour, pages visited, session duration, referring URLs, device information, and interactions with our website. The information collected through these technologies is generally anonymised and used for statistical, analytical, and marketing purposes.
You may disable cookies through your browser settings; however, doing so may affect certain functionality or user experience features of the website.
Hesko will not sell, rent, or trade your personal information to third parties.
We may disclose personal information where reasonably necessary to operate our business, fulfil contractual obligations, or where required by law. This may include disclosure to:
Where personal information is disclosed to third-party service providers, we take reasonable steps to ensure those providers comply with appropriate privacy and confidentiality obligations.
In the event of a business restructure, acquisition, merger, or sale of business assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations.
Sensitive information is defined under the Privacy Act and may include information relating to health, biometric data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history, or other protected categories.
Hesko will only collect, use, or disclose sensitive information where:
Any sensitive information collected will be handled with heightened security and confidentiality measures
We take reasonable technical, administrative, and organisational measures to protect personal information against misuse, loss, unauthorised access, interference, disclosure, or alteration.
Personal information may be stored within secure systems, including cloud-based platforms, CRM systems, accounting software, encrypted databases, and protected internal servers. Access to personal information is restricted to authorised personnel who require access for legitimate business purposes.
While we strive to implement commercially reasonable safeguards, no method of electronic transmission or storage is entirely secure. Accordingly, we cannot guarantee the absolute security of information transmitted via the internet.
When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy, delete, or permanently de-identify the information.
You may request access to the personal information we hold about you and request corrections where that information is inaccurate, incomplete, or outdated.
Requests for access or correction should be submitted in writing using the contact details provided below. We may require proof of identity before releasing personal information.
In certain circumstances permitted by law, we may decline access requests. If access is denied, we will provide reasons where required.
An administrative fee may apply for providing copies of requested information.
We may use your personal information to send you updates, newsletters, product announcements, promotional communications, and information about our products and services.
These communications may be delivered via:
You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions or contacting us directly.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without your consent.
Our website may contain links to external or third-party websites for convenience and informational purposes.
Hesko is not responsible for the content, privacy practices, or security of external websites. We encourage users to review the privacy policies of any third-party websites they access.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Hesko Pty Ltd
Website: https://hesko.com.au/
Email: eddie@hesko.com.au
Phone: 0408 059 246
Address: Minto Ave, Epping VIC 3076, Australia
We will investigate complaints and respond within a reasonable timeframe in accordance with applicable privacy legislation.
Employees, contractors, consultants, or representatives of Hesko who are found to have breached this Privacy Policy or related privacy obligations may be subject to disciplinary action, termination of engagement, or legal consequences where appropriate.
Hesko reserves the right to amend or update this Privacy Policy at any time. Updated versions will be published on our website.
Servicing Northern Suburbs of Melbourne.
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